Shopping Policy
Product Description
All products are authenticated and authentic. If there are any problems, we will be fully responsible.All the stocks are taken from our store.
Second-hand products may show signs of use. If you require perfection, please check carefully before placing an order.
If the product has related accessories: warranty card, original box and original dust bag, etc., they will be stated in the copy. If not, it will be sold without the package.
Uncovered items come with a custom LA LUNE VINTAGE dust bag.
Payment Methods
Local and overseas credit cards
Apple Pay
Google Pay
Paypal
Alipay
If you use FPS / Payme, please contact customer service (IG @lalunevintage.official) before placing an order.
Shipping and logistics
Ships within 2-3 business days (excluding weekends and holidays).
Free shipping to Hong Kong, Macau and Taiwan. Overseas shipping costs will be charged.
We use SF Express and provide the tracking number via email when shipping.
Delivery to Hong Kong and Macau takes about 1-3 working days, and to Taiwan takes about 3-7 working days.
Customers from Taiwan are requested to provide their ID number when placing an order, and pass the real-name authentication and agree to the delivery at Yiliwei.
Inquiries and Customer Service
For product inquiries, payment issues, etc., please contact us via IG (@lalunevintage.official).
Import duties/taxes
Once the package arrives at the destination country, all import duties and taxes will be charged and must be paid by the recipient of the package. As customs policies vary from country to country, we are not responsible for or have control over these charges. If you have any questions about customs charges, please contact your local customs office.
Cancel/Change Order
We do not accept any changes/cancellations after order is placed.
return policy
We do not accept any returns. All sales are final. Please make sure to read the product description carefully, view the images, and double check the size and condition before purchasing. Depending on the electronic device you use, the color of the item may vary, especially beige and yellow. If you need more information before purchasing, please feel free to contact our customer service.
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Product description
All products are authenticated. If there are any problems, we will be fully responsible.
Second-hand products will have traces of use. If you are a perfectionist, please confirm carefully before placing an order.
If the product has related accessories: warranty card, original box, original dust bag, etc., they will be explained in the product description. If not, only the item will be sold.
Bags without original dust bag will come with a LA LUNE VINTAGE dust bag.
Payment Options
- Local and overseas credit cards
- Apple Pay
- Google Pay
- Paypal
- Alipay
When using FPS / Payme, please consult customer service (IG @lalunevintage.official) before placing an order.
Delivery Service
Items will be shipped within 2-3 working days (excluding weekends and holidays).
Free shipping to Hong Kong, Macau, and Taiwan, shipping charges will apply on other international orders.
All shipping is via SF Express. We will provide the tracking number via email when the item has been shipped.
Delivery time to Hong Kong and Macau is approximately 1-3 working days.
Delivery time to Taiwan is approximately 3-7 working days.
Taiwanese customers are required to provide their ID number when placing an order, and pass real-name authentication on EZWAY and agree to delivery on the application.
Customer Service
For product inquiries, payment issues, etc., please contact us on IG (@lalunevintage.official).